Shipping & Returns

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NOTICE: As AD IDEM is a small operation, please work alongside us after an order is placed, many items are made to order, so wait times from the initial purchase to delivery may vary due to the logistics of sourcing and manufacturing your product.  

Thank you.


International Shipping - Duties and Taxes

All orders are shipped from Canada therefore duties and taxes are not included in the price of the goods therefore will not be included in the overall shipping costs.
International orders will be subject to import duties and taxes, which are levied once your package reaches your country. Unfortunately, these duties differ from country to country therefore we are unable to determine what the charges might be.

For additional information, you may wish to contact your local customs office to get an idea of what these charges may be before placing your order.
Please note, the transit time for international orders is typically 10-14 business days. Some products are made to order, and require additional time due to production”


Returns & Changes

All sales are final. Returns are offered only for damaged or defective items. We must be alerted of the damages within 5 days of receiving the item. Damaged or defective items must be unworn and unwashed. If you receive an item that is damaged or defective, please take a picture of the damages and email us within 5 days of receipt at EMAIL

When we receive your email, we will investigate the issue and once resolved will send you a return label via email. Once the item is received, we will ship the same item in exchange or issue a refund if necessary, If you would rather receive a refund, please include that request in the email that you send us.
At this time, Ad Idem does not process exchanges or returns for any other reasons. Only returns for damaged or defective items will be authorized.